FAQs
About Our Products
What is makhana?
Makhana, also known as lotus seeds or fox nuts, is a light and crunchy snack commonly enjoyed roasted and seasoned. At Vayu Farms, we use carefully selected makhanas and season them thoughtfully for everyday snacking.
Are Vayu Farms makhanas roasted or fried?
Our makhanas are roasted, not fried. The roasting process is controlled to achieve a consistent crunch and balanced flavour.
What flavours of makhana do you offer?
We currently offer a range of flavoured makhanas, including:
Himalayan Salt & Pepper
Peri-Peri
Truffle
Caramel
Fresh Mint
Cheese & Herbs
What types of chips do you sell?
We offer:
Masala Beetroot Chips
Masala Ragi Chips
These are carefully prepared for a crisp texture and balanced seasoning.
Are your products vegetarian?
Yes, all Vayu Farms products are vegetarian.
Some products are also plant-based, Please check individual product pages for specific details.
Are your products gluten-free?
Makhana and ragi are naturally gluten-free ingredients. However, our products are packed in facilities that may handle cereals containing gluten. Please refer to the ingredient and allergen information on each product page.
Packaging & Storage
What packaging formats are available?
Our products are available in:
Stand-up pouches – convenient for on-the-go and everyday use
Premium jars – resealable and ideal for home snacking
Availability may vary by product.
How should I store the snacks?
Store in a cool, dry place away from direct sunlight. Once opened, reseal the pouch or jar tightly to maintain freshness.
How long do the products stay fresh?
Each product has a clearly mentioned best-before date on the packaging. For best taste and texture, we recommend consuming soon after opening.
Orders & Shipping
Where do you deliver?
We currently ship across India.
How long does delivery take?
Orders are usually dispatched within 24–48 hours.
Delivery timelines may vary based on location and courier partner.
Do you offer Cash on Delivery (COD)?
COD availability depends on your delivery location and order value. Available options will be shown at checkout.
Is there a minimum order value?
There is no minimum order value.
Free shipping may be available above a specified cart value, which will be visible at checkout.
Combos & Gifting
What are snack combos?
Our snack combos are curated boxes that include multiple products in one pack. They are designed for variety, value, and easy discovery.
Can I customise a combo?
At the moment, combos are fixed assortments. Customisation options may be introduced in the future.
Do you offer gifting options?
We are currently working on curated gifting boxes.
The Gifting section on our website is marked as Coming Soon.
Bulk Orders & Distributorship
Do you accept bulk orders?
Yes. We accept bulk orders for offices, events, and corporate requirements.
Please contact us through the Contact Us page and select Bulk Order as the enquiry type.
How can I apply for distributorship?
If you are interested in becoming a distributor or channel partner, please reach out via the Contact Us page and select Distributorship / Channel Partner.
Kindly mention your city/region and expected volumes.
Payments & Account
What payment methods do you accept?
We accept major credit cards, debit cards, UPI, net banking, and other options as available at checkout.
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account allows you to track orders and manage addresses more easily.
Returns & Support
What is your return policy?
Due to the nature of packaged food products, we do not accept returns unless:
The product is damaged during transit
You receive an incorrect item
Please contact us within 48 hours of delivery with order details and images, if applicable.
How can I contact customer support?
You can reach us via the Contact Us page or email us at info@vayufarms.com
Our team usually responds within 24–48 hours